A.

Yes, we ship anywhere in the world. We custom make boxes to safely pack your frame or framed art. It is an insured package shipped to anywhere in the world. Depending on the shipping destination - shipping time can be anywhere from 3-7 business days upon completion of the order. We do not ship to APO/FPO and P.O. Box address.

Note:  At this time, we are only shipping to select countries outside the U.S.  Please contact us for more information on international shipping.

A. We are currently not accepting any new artist at this time.

A. Custom framing costs vary depending on the size of your artwork, what materials you are using to frame and the type of artwork you have. A standard custom framing order size is about 24x30 and costs may vary as much as $70.00 to $250.00 depending on the design chosen. We offer 30-35% regular retail price.

A. If you are purchasing over 100 of the same frame at the same time, you may qualify for further discounts. Please contact any one of our Framing Fanatics or our Commercial Division at 1-808-620-6364 or 1-866-386-1933 for specific pricing.

A. After the initial order has taken place and received at the factory, it takes 7 calendar days for stores on Oahu and it will take 2-3 weeks for neighbor islands. If the item is being shipped, additional time is required, an additional 14 days depending on recipient destination.

A. PicturesPlus.com accepts American Express, MasterCard and Visa.

A. We make your Frame to your specifications. You receive an additional 20% off. All you have to do is insert your picture AT HOME.

A. Pictures Plus will honor returns and exchanges made within 30 days of the purchase date, with a valid receipt. All you need to do is pay for shipping. Sales are final on custom orders, close out and unframed artwork. Please contact our customer service department first for return request by calling 1-800-354-2844 or email customer.service@picturesplus.net.

A. Dry Mounting is a permanent process of adhering your artwork to a board using a vacuum heat press. It is recommended for artwork such as fine art posters, photographs and other types of artwork that are not heat sensitive or do not have any 3 dimensional objects attached. We recommend dry mounting for high humidity locations where it is ok to be permanently mounted

A.

E-mail customer service or call 1-866-386-1933 during normal business hours and a customer representative will be happy to help you with all your inquires. Office hours are Monday-Friday from 8:00 am - 4:00 pm Pacific Standard time.

A. Yes we do. We offer regular glass, non-glare glass, Ultra Violet (UV) glass, plexi glass, UV plexi, UV non-glare glass, non-glare plexi and Museum glass.

A. You have our unconditional guarantee that you will be completely satisfied. We also offer a money back guarantee, except for custom orders. At Pictures Plus, we aren't finished with your job until you are completely satisfied with the art that is hanging on your wall. Your unhesitating satisfaction is our goal and our future.

A. You may request a light to medium or a medium to dark color and we will do our best to honor that request with what we currently have in stock. There are no guarantees on the color or grain of Koa as each stick is unique. The variation in the color and grain is what makes Koa wood so unique and beautiful.

A. Type of glass depends heavily on what type of artwork you have and where it will be hung in your home or office. We recommend high end and original artwork to be framed with Plexi Glass, as this will cause minimal damage to artwork if the picture should ever fall. Artwork that will be exposed to a lot of sunlight or fluorescent lighting should be framed with Ultra Violet (UV) Glass which helps reduce fading of the image. Artwork that gets a lot of overhead lighting exposure should be framed with Non-Glare Glass. All other artwork that does not fall in one of the above categories should be framed in Regular glass as this is the most economical type of glass.

A.

Solid Koa is as it sounds – the entire moulding is made of Koa wood. In earlier times, when Koa was more widely available, the only option was to make things (frames, furniture, etc.) with solid Koa. Today, technology and the lack of available Koa trees has forced framers and other woodworkers to make traditional items using veneer. Koa veneer is real Koa, made from the highest-grade Koa trees. The wood is cut into "chunks" and the veneer process involves "slicing" these Koa chunks into thin sheets and applying these sheets to a less expensive, but quality, wood species. Pictures Plus sends our Hawaiian Koa all the way across the Atlantic to Italy. Italy is famous the world over for their veneer processing and varnishing expertise. With their help, the quality of our veneer is unparalleled with any veneer or solid frame in Hawaii today. The presentation of our veneer frames is so good, the only way to differentiate between our veneer and solid Koa is the finish (our veneer finish is superior to any hand finish found on any solid frame) and viewing the back of the frame (the non-Koa substrate will be visible). We hope that you will enjoy the beauty of our Hawaiian Koa frames. They are made to look the way Koa was meant to be crafted – rich in color, brilliant in finish, a deep luster with traditional grain patterns that make Koa famous.

A. Artwork should not touch glass because with time moisture will ruin the artwork due to mildew. Another reason that glass should not be placed directly on artwork is because some art may stick to the glass, i.e.: photographs, puzzles that have been glued together, etc.

A. Use only non-Ammonia based cleaners. Most are labeled as Plexi or Acrylic cleaners. You should spray the cleaner on liberally and use a 100% cotton cloth to wipe the glass. Determine which way you will wipe (vertical or horizontal, never in swirls) and always wipe that way. Because of the sensitive nature of Plexi Glass, you will invariably have slight scratches from regular cleaning. Always wiping one way will make these slight scratches less noticeable than wiping in swirls.

A. A limited edition is a fixed number of identical prints of an image, signed and numbered by the artist. It shows both the print's number and the limited edition size. This is referred to as a "limited edition print". Artist Proofs are intended for the artist's personal use. The general rule is that the number of artist proofs (APs) released within an edition is usually about one-tenth of the number of the regular edition (LE). The artist proof, due to the smaller edition size, is deemed of greater value due to its scarcity, as there is a limited number available on the market.

A. There are currently 7 art and framing locations located throughout Hawaii and a Diamond Head Gallery located in Lahiana,Maui. We also have one retail location called Thor Stor located in the heart of Waikiki.

A. Acid Free mats are 100% acid free in the core and back of the mat. Anything touching your artwork will be acid free. That is important because acids will eventually "eat" into your artwork, causing brown spots. Regular mats are 90% acid free in the core and back of the mat. The color of the regular mats will also fade a lot faster than the color of an acid free mat. Pictures Plus recommends using acid free materials for all your framing.